Return & Refund Policy - BodyLA
Our Commitment to Quality
At BodyLA, we stand behind the authenticity and quality of every product. Your satisfaction and safety are our top priorities.
Return Eligibility
We accept returns under the following conditions:
- Damaged or Defective Products: If you receive a damaged, defective, or tampered product, contact us within 48 hours of delivery with photos/video proof.
- Wrong Product Delivered: If you receive an incorrect item, we will arrange a replacement at no extra cost.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Opened or consumed supplements
- Products with broken seals or tampered packaging
- Products without batch numbers or authenticity labels
- Items purchased during clearance sales (unless defective)
Refund Process
Step 1: Contact our support team at info@bodyla.in or WhatsApp +91-8860539352 with your order number and reason for return.
Step 2: Our team will verify your claim and approve the return if eligible.
Step 3: Ship the product back to us in original packaging (we will provide return shipping label for defective items).
Step 4: Once we receive and inspect the product, your refund will be processed within 5-7 business days.
Refund Method
- Online Payments: Refunded to original payment method (UPI/Card/Net Banking)
- Cash on Delivery: Refunded via bank transfer (provide account details)
Replacement Policy
For defective or damaged products, we offer free replacement instead of refund. Replacement products are shipped within 2-3 business days of approval.
Authenticity Guarantee
Every product sold on BodyLA comes with:
- Batch number verification
- FSSAI license compliance
- Tamper-proof seals
- Lab test certificates (available on request)
Contact Us
For return/refund queries:
Email: info@bodyla.in
WhatsApp: +91- 8860539352
Response Time: Within 24 hours